Refunds & Returns Policy

Order Changes & Cancellations
We understand that plans can change! That’s why all orders can be cancelled up until they’re shipped. If you’ve paid for your order but need to make a change or cancel it, just let us know within 12 hours, and we’ll be happy to assist you.

Refunds – Your Happiness, Our Priority
At Empyrean Vault, your satisfaction means the world to us. We want you to shop with confidence, so we proudly offer our Happiness Guarantee. Here’s how we’ve got you covered:

• Full Refund if your order doesn’t arrive.
• Full Refund if your order doesn’t arrive within the guaranteed time (45 business days, plus 1-3 days for processing).
• Full or Partial Refund if the item doesn’t match its description.

There are just a few exceptions where full refunds aren’t possible:

• If your order doesn’t arrive due to something within your control (like an incorrect address).
• If your order is delayed by something extraordinary beyond our control (such as customs issues or natural disasters).

Don’t worry—our 60-day money-back guarantee is here for you. If something’s not right, simply reach out to us through our Contact Us page or at support@empyreanvault.com, and we’ll promptly issue your refund.

Easy Returns – We’ve Got Your Back
We want you to love everything you buy from us. That’s why all our products are backed by a 30-day money-back guarantee. If you’re not 100% satisfied, you can return your purchase for a replacement or refund—no questions asked! Just keep in mind that return shipping costs are your responsibility.

Here’s how to get started:

1. Contact us first so we can guide you through the process.
2. Wait for our authorization before sending your item back.
3. Sit back—we’ll make things right for you as quickly as possible!

At Empyrean Vault, we’re here to help with solutions that make you smile. ❤️